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To advance in your career you need to understand emotional intelligence. This form of intelligence matters at work. John O’Connor and Jack O’Connor present an overview in practical form so you can understand, apply and dig into this highly important vehicle of ideas and interaction.
Emotional intelligence (EI) or emotional quotient (EQ) is the capability of individuals to recognize their own, and other people’s emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.
The term gained popularityin the 1995 book by that title, written by the author, psychologist, and science journalist Daniel Goleman.
There are several models of EI. Goleman’s original model may now be considered a mixed model that combines what have subsequently been modeled separately as ability EI and trait EI.